Contact Daktari Online

How do I register for a webinar?

Visit webinars.daktarionline.africa and create or log into your account. Select the webinar and confirm your registration.

I registered but did not receive the webinar link. What should I do?

Please log in to your dashboard. The webinar access link is available there. Also check your email spam/junk folder.

Where can I find my webinar access link?

Log in to your account at webinars.daktarionline.africa and check your dashboard. Your registered webinar links are available there.

I cannot log in to my account. What should I do?

Use the Forgot Password option on the login page to reset your password. If you still cannot access your account, contact Daktari Online Support.

I have paid but I am not enrolled for the webinar. What should I do?

Please contact support with your registered email address and payment details so we can verify the payment and assist with enrollment.

How do I pay using M-Pesa?

Paybill: 4044871
Account number: your Name

Once payment is made, kindly forward the MPESA message and we will load your wallet.

I paid but my units are missing. Where are they?

Daktari Online currently has two platforms:

• On-demand CME/Courses: daktarionline.africa
• Live Webinars: webinars.daktarionline.africa

Your units may be available on the On-demand platform while the two systems are being harmonized. Contact support if you need units transferred to the webinar platform.

How do I use my wallet units?

Log in to daktarionline.africa and select an eligible on-demand CME or course. Your available wallet units can be used for applicable activities.

Can my wallet units be transferred to the webinar platform?

Yes. Contact support and let us know how many units you would like transferred. The team can assist.

I paid but my wallet has not been updated. What should I do?

Please send your registered email address, registration number and payment confirmation to support so the payment can be verified and the account updated.

I am unable to verify my professional license number. What should I do?

Please share your registered email address, registration number and professional license number with support so the team can assist with verification.

How do I get my CPD certificate?

Once you meet the requirements for the activity, your certificate will be made available through your Daktari Online account.

I attended a webinar but I have not received my CPD points/certificate. What should I do?

Please confirm that you met the attendance requirements. For webinars, CPD eligibility may depend on the required attendance duration and other accreditation requirements. Contact support if your certificate or points are not showing.

Can I get a certificate for an expired webinar?

If you attended the webinar and met the applicable requirements, you may still be able to access a certificate for self-reporting, depending on the activity and accreditation status.

How long do I have to claim webinar CPD points?

For applicable webinars, CPD claims should generally be made within the specified claiming period. Check the webinar instructions or contact support if you are unsure.

Do all Daktari Online webinars offer CPD points?

Accreditation varies by activity. Check the webinar information for the relevant accreditation details, including the applicable healthcare cadres.

I need CPD points urgently. Where can I find on-demand activities?

You can access on-demand CMEs and courses at daktarionline.africa.

Are there webinars available if there is no live webinar today?

Yes. You can access available on-demand CMEs and courses on daktarionline.africa.

My SMS OTP is not coming through. What should I do?

If SMS OTP delivery is temporarily unavailable, try the email OTP option. If you still cannot receive the code, contact support.

I have two Daktari Online accounts. Can they be merged?

Yes, duplicate profiles can be reviewed for merging. Please provide the email addresses or registration details for the accounts so support can assist.

I paid through M-Pesa/Card. How do I access my course or webinar?

Log in to your Daktari Online account after payment. If payment is confirmed but the activity is not available, contact support with your payment details.

How do I subscribe to the annual webinar package?

Log in to webinars.daktarionline.africa and select the available annual subscription option. The annual package provides access to eligible webinars for one year and includes the applicable wallet units.

I cannot see the webinar I registered for. What should I do?

First, confirm that you are logged into the correct account. Then check your dashboard. If the webinar is still missing, contact support with your registered email address.

The video/webinar is not playing. What should I do?

Refresh the page and check your internet connection. You can also try another browser or device. If the problem continues, contact support with the webinar name and your registered email.

Who do I contact if I still need help?

Contact Daktari Online Support and provide your registered email address, registration number and a brief description of the issue. This helps resolve the issue faster.